TERMS AND CONDITIONS OF SALE

TERMS AND CONDITIONS OF SALE
Preamble / Seller’s Identity / Access to Professional and Commercial Rules (where applicable)

The preamble outlines the purpose of the terms and conditions of sale. It also reminds, where applicable, that some products sold on the site are subject to specific conditions. It may also refer to any professional and commercial rules the seller chooses to comply with.

These terms notably provide the following information:

Methods for reproducing and archiving these terms
Legal notices of the website
General terms of use of the website
Essential characteristics of the products offered
Steps required to conclude the online contract
Technical means for identifying and correcting data entry errors
Languages offered
Methods for archiving and accessing the contract
Means to consult professional and commercial rules adhered to by the seller
Legal and contractual guarantees
Delivery times, fees, and terms
Order tracking and communication costs
Prices
Payment terms and security measures
Information about the right of withdrawal
Duration of the contract and price validity

Last updated: 01/09/2018

To see the legal notice of the site
To see the website’s terms of use

These terms govern sales exclusively made through this website.
They are intended for consumers with full legal capacity. These conditions apply to all orders placed through the site.

This website is not the manufacturer of the products sold. The product characteristics (photos, descriptions, etc.) are based on information provided by suppliers. However, this website complies with current quality and manufacturing standards.

If the product or its features do not match what the customer received, we invite you to [click here] to see our refund policy.

These terms are presented in French.

We operate under the micro-enterprise regime. You may find the applicable rules and conditions [by clicking here].

Section 1 – Steps to Conclude the Online Contract

Ordering
You select your items by browsing our site. Your selections are added to your cart by clicking “Add to cart”. You may proceed to checkout at any time by clicking “Checkout”.

Contract Validation
When clicking “Checkout”, a confirmation screen summarizes your order and selected options. You may update the cart or proceed by checking “I accept the Terms of Sale” and clicking “Secure Payment”.

Please verify all provided information, especially delivery details (address, access codes, phone numbers, etc.). You may choose to save your contact information for future orders.

To continue, click “Proceed to shipping method” and then “Proceed to payment method” followed by “Place order”.

Once payment is made via our secure server (see “Payment”), an order confirmation appears and an email will be sent to you shortly.

For high-demand or limited-availability products, we reserve the right to refuse orders exceeding 100 units.

Error Identification and Correction
You may correct data entry errors at any time during the order process. If you notice an error after placing the order, please contact us via the [contact page].

Section 2 – Archiving and Accessing the Contract

We archive contracts, order summaries, and invoices on a reliable and durable medium.
You have the right to access documents for orders equal to or above €120.

Section 3 – Legal and Contractual Guarantees

Legal Guarantees
In accordance with applicable law, we will refund, repair, or replace any defective, damaged, or incorrect product.
Return shipping costs will be refunded upon presentation of proof (photo, video, etc.).
Please refer to our [Refund Policy].

Liability
We strive to ensure your satisfaction. We are liable for proper contract execution. However, we cannot be held liable for unforeseeable or unavoidable events beyond our control, including force majeure, third-party actions, or non-compliance with foreign laws.

Section 4 – Delivery Terms, Fees, and Conditions

Delivery Terms
Products are delivered to the address provided in your order.

Delivery Timeframe
Delivery will be made no later than the date indicated in the confirmation email (typically 3–5 business days).
In the event of a delay, we will notify you and provide a new estimated date.

If the product becomes unavailable, we will notify you promptly and offer a substitute of equal value or quality.

Delivery Fees
Delivery is free on this site.

Tracking
You may contact us with questions regarding your delivery via the [contact page].

You may also subscribe to our “Order Notification” service to receive real-time updates (typically once every 2 days).

Section 5 – Price

Prices are shown in euros, tax-exempt (VAT not applicable, Article 293B of the French Tax Code).

For deliveries outside France, you may be subject to import duties or taxes.
You are responsible for verifying import laws and taxes in your destination country.

Section 6 – Payment and Security

Payment Timing
We only charge your payment method upon shipment. You may cancel the order before it is dispatched.
In some cases, payment may be charged at contract confirmation.

Payment Methods
We accept:

Credit Cards (Visa, MasterCard, American Express, other cards):
Payment is processed via secure STRIPE servers. No banking information is stored or transmitted through our site.
PayPal:
Your financial details are never shared with our site. Pay online using your email and password.

Security
Our site uses SSL (Secure Socket Layer) encryption. We do not store card information on our servers.

Section 7 – Right of Withdrawal

In accordance with legal provisions, you may withdraw from your purchase within 14 days after receiving the product without justification or penalty.
You will be refunded within 30 days, excluding return shipping fees.

This right does not apply to:

Custom-made or personalized products
Audio/video/software items unsealed by the customer

Section 8 – Contract Duration and Price Validity

Products remain the property of the website until full payment is received through PayPal or Stripe.
Prices and offers are valid while visible on the site and subject to availability.

Section 9 – Applicable Law / Jurisdiction

These terms are governed by French law.
Only French courts have jurisdiction in case of disputes.

Section 10 – Contact / Customer Service

For assistance, please visit the “Contact Us” page.

Section 11 – Personal Data

We collect your data to process your orders and manage our customer relationship.
Under the French Data Protection Act (January 6, 1978), you have the right to access, rectify, delete, and oppose your personal data.
Please write to our Customer Service with your name, email, address, and client reference if possible. (See our “Privacy Policy”)

Appendix 1: Provisions of the French Consumer Code – Legal Warranty of Conformity

Article L211-4
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
They are also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was their responsibility under the contract.

Article L211-5
To conform to the contract, the product must:
1° Be suitable for the intended use of similar goods and, where applicable:

Match the description given by the seller and possess the qualities presented to the buyer as a sample or model;
Have the qualities a buyer may reasonably expect given the public statements made by the seller, producer, or their representative, including in advertising or labeling;
2° Or have the characteristics defined by mutual agreement or be suitable for any special use made known by the buyer to the seller and accepted by the latter.

Article L211-6
The seller is not bound by public statements made by the producer or their representative if it is proven they did not know them and were not legitimately in a position to know them.

Article L211-7
Lack of conformity that appears within six months of delivery is presumed to have existed at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is incompatible with the nature of the goods or the lack of conformity.

Article L211-8
The buyer has the right to demand conformity. They cannot contest conformity by invoking a defect they knew or could not have ignored at the time of purchase. The same applies when the defect originates from materials provided by the buyer.

Article L211-9
In case of lack of conformity, the buyer may choose between repair or replacement of the product.
However, the seller may opt for the alternative if the buyer's choice results in a cost clearly disproportionate to the other option, considering the value of the product or the importance of the defect.

Article L211-10
If repair or replacement is impossible, the buyer may return the product and get a refund, or keep the product and receive a partial refund.
This also applies:
1° If the requested solution cannot be implemented within one month of the buyer’s claim;
2° Or if the solution presents a major inconvenience for the buyer given the nature of the goods and their intended use.
Termination of the sale cannot be pronounced if the lack of conformity is minor.

Article L211-11
Articles L211-9 and L211-10 apply at no cost to the buyer.
These provisions do not prevent the awarding of damages.

Article L211-12
Legal action due to lack of conformity must be taken within two years of delivery.

Article L211-13
These provisions do not deprive the buyer of any legal action resulting from hidden defects under Articles 1641 to 1649 of the Civil Code or any contractual or extra-contractual remedy available by law.

Article L211-14
A recourse action may be exercised by the final seller against prior sellers or intermediaries, and the producer of the goods, in accordance with the Civil Code.

Appendix 2: Provisions of the French Civil Code – Warranty Against Hidden Defects

Article 1641
The seller is bound to guarantee against hidden defects that make the product unfit for its intended use or that significantly reduce such use to the extent that the buyer would not have acquired it, or would have paid a lower price, had they known.

Article 1642
The seller is not liable for apparent defects which the buyer could have noticed.

Article 1642-1
The seller of a property under construction cannot be released, before the completion of the work or before one month after the buyer takes possession, from liability for visible defects or non-conformities.
The contract cannot be canceled, nor the price reduced, if the seller agrees to repair them.

Article 1643
The seller is liable for hidden defects even if unaware of them, unless otherwise stated in the contract.

Article 1644
In the cases of Articles 1641 and 1643, the buyer may return the item and get a full refund, or keep it and receive a partial refund as determined by experts.

Article 1645
If the seller knew about the defects, they are liable for damages in addition to refunding the price.

Article 1646
If the seller did not know the defects, they are only required to refund the price and reimburse the costs incurred by the buyer.

Article 1646-1
The seller of a property under construction is liable, from the date of completion, for the same obligations as architects, contractors, or other service providers under Articles 1792 to 1792-3 of the Civil Code.
These warranties apply to all future property owners.
The contract cannot be canceled nor the price reduced if the seller agrees to repair the damage under Articles 1792, 1792-1, and 1792-2, and uphold the warranty of Article 1792-3.

Article 1647
If the item perishes due to its defect, the loss is borne by the seller, who must refund the price and compensate as described above.
If the loss is due to chance, it is borne by the buyer.

Article 1648
Legal action for hidden defects must be initiated within two years of discovering the defect.
For Article 1642-1, the action must be filed within one year after the seller can be released from responsibility for visible defects.

Article 1649
This warranty does not apply to court-ordered sales.